What each job status means
Pending, Confirmed, Assigned, En route, On site, In progress, Paused, Completed, Cancelled, and who moves a job between them.
Last updated October 18, 2026
- Pending. Booked but not yet confirmed; intake form submissions arrive here. See Let customers book online.
- Confirmed. On the books, no technician yet. Shows under To schedule in the Scheduler.
- Assigned. Offered to or accepted by a technician.
- En route. The technician tapped Start Driving. The customer's on-the-way message and tracking link go out now.
- On site. The geofence or I've Arrived recorded arrival. The on-site clock is running and the customer's page stops showing location.
- In progress and Paused. Work under way, or set down for a while.
- Completed. The technician tapped Complete Job, after any required checklist items. Photos, signature and time on site are on the record.
- Cancelled. The job won't happen. The customer's tracking page says so.
Filter Operations → Jobs by All, Pending, Confirmed, Assigned, In progress, Completed or Cancelled. Statuses change as the technician works the job; the office doesn't set them by hand. If a job seems frozen in one status, see A job or technician looks stuck.