Message one technician or your whole crew

The Messages panel is on every dashboard screen. Pick a technician and type; it reaches them as a push notification and in the app's Messages tab ("Direct line to your dispatcher").

To reach several people at once, use the Broadcast button in the same panel and choose who: All, Available only, a Tag, a Skill class or a Skill. Use it for a weather call, a parts recall or "everyone back to the shop by four". Broadcasts are delivered in the app with a push notification and listed under Broadcasts in Operations → Inbox, alongside All, Unread, Customers and Technicians.

Each job also has its own thread, shared by the customer, the technician and the office. Whatever the customer writes on their tracking page ("Anything you send here goes straight to your technician") lands on the job, and replies from the technician or the office are texted back to the customer with the link. Gate codes and "use the side door" stay with the job instead of in someone's phone.