Record technician shifts and time off
Add shifts and days off on each technician's profile. Time off blocks assignment (with an override); shift hours are a planning note.
Last updated October 18, 2026
- Open People → Technicians & Managers, open the technician and choose the Shifts tab.
- Set Type to Shift or Time off, pick the Date, add Start and End for a shift and an optional Note, then Add.
Time off covers the whole day. Assigning a job to someone on time off shows a warning, which a dispatcher can override; assignment rules never assign over it. Double-booking a technician warns the same way.
Shifts are there so the office can see who is meant to be working; a job outside shift hours isn't blocked. Technicians can't edit shifts in the app. The app's On the clock switch is live presence (sharing location, ready for offers), not a schedule.