HVAC dispatch software for the days when every call is urgent.
A furnace out at -30 or an AC down in a heat wave is not a ticket, it's a household waiting by the window. ArrivePing gets the closest qualified technician moving, tells the homeowner exactly when they'll arrive, and keeps the maintenance-season board from collapsing when emergencies land on top of it.
Launching November 2026 · From $49 USD a month · No app for customers
What should HVAC dispatch software do?
HVAC dispatch software should assign each call to the closest technician who holds the right certification (gas, refrigeration, electrical), re-sequence the day when a no-heat emergency lands, and keep the homeowner informed with an on-my-way text and live ETA. ArrivePing does this from the technician's phone with no vehicle hardware, confirms arrival by geofence, and starts the on-site clock automatically, from $49 a month.
Emergency calls, maintenance season and everything between.
Certification-aware assignment
Tag technicians with gas, refrigeration, electrical or sheet-metal skills. Auto-assignment only considers techs who hold what the job needs.
Emergency reshuffle
When a no-heat call arrives, dispatch sees who is closest and who can be freed, assigns in one tap, and every affected customer gets an updated ETA.
Maintenance tune-up routes
Book seasonal tune-ups by neighbourhood so technicians drive less between visits; the live map shows the day unfolding.
On-my-way texts with live ETA
The homeowner sees the van moving and the arrival time updating as the drive progresses. Fewer "where is he?" calls to the office.
Geofenced arrival and on-site time
Arrival is recorded automatically when the tech reaches the address; the on-site clock covers diagnosis, repair and commissioning.
Parts and access notes on the phone
Model numbers, filter sizes, furnace-room access and gate codes travel with the work order.
What a no-heat call looks like in ArrivePing.
08:12. A homeowner calls: furnace won't fire, house at 14 °C. Your office creates the work order with the symptom, equipment make and access notes. ArrivePing ranks your gas-ticketed technicians by distance, availability and current load and proposes Marcus, 11 minutes away and finishing a tune-up.
08:14. Marcus accepts on his phone, taps "on the way", and the homeowner receives a text with his name, a live map and a 08:27 ETA. The office sees him moving. Nobody phones anyone.
08:26. Marcus crosses the geofence; arrival is logged and the on-site clock starts. The tune-up he left is still scheduled for his afternoon, and that customer already received a running-late notice with the new time.
Trades that dispatch with ArrivePing.
- HVAC & mechanical
- Send live ETAs and close more calls per day — no more holding the whole afternoon open for one visit.
- Plumbing & electrical
- Dispatch the nearest qualified tech to urgent calls and keep the customer posted without a round of phone tag.
- Installers & construction
- Coordinate crews across multiple sites from one board, with live status instead of check-in calls.
- Property maintenance
- Track every contractor and maintenance visit across your portfolio from a single dashboard.
- Delivery & logistics
- Give customers a live arrival window for their delivery instead of a daylong "sometime today" wait.
Common questions
Can ArrivePing only assign gas work to gas-ticketed technicians?
Yes. Skills are part of every technician profile and every work order; auto-assignment only considers technicians who hold the skills the job requires. Dispatchers can override.
How does ArrivePing handle emergency no-heat calls on a full day?
Create the work order as high priority and ArrivePing shows the closest qualified technicians and their current jobs. Reassign in one tap; customers whose appointments move get a running-late text with the new time.
Do I need GPS hardware in my vehicles?
No. ArrivePing uses the location from the technician mobile app on the phone your technicians and drivers already carry, so there are no plug-in trackers to buy or install.
Do customers need an app to track the technician?
No. Customers get a text or email with a link that opens a live tracking page in their browser. It shows the technician on the way, the ETA, and buttons to text or call them. There is no account to create.
How much does ArrivePing cost?
ArrivePing starts at $49 USD a month, which includes your first driver. Drivers 2–10 are $30 each, drivers 11–30 are $27 each and every driver from 31 on is $25, billed monthly. Each rate applies only to the drivers in its band, so adding a driver never makes your bill jump.
How long does setup take?
Most teams dispatch their first job within an hour. You give the ArrivePing setup agent your website; it builds your workspace with your brand, services, a priced catalog, job templates, intake forms and customer texts, then asks a few questions about how you work.
Give your team clarity — and your customers a better arrival experience.
ArrivePing is launching November 2026. Book a walkthrough now and be among the first teams set up.
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