Handling a day that runs late
The Running Late board shows which customers will be affected before they call.
Last updated October 16, 2026
When a technician's projected arrival moves past the customer's window, the job surfaces on the dashboard's Running Late board. The customer automatically receives the running-late message with their new arrival window, so most of these resolve without a phone call.
If the delay is too long, reassign the job to a technician who is finishing nearby, or move it in the Scheduler. Either action sends the customer an updated confirmation.
Customer requests to cancel a job, or to move one close to its time, collect in Operations → Change Requests. A cancellation never takes effect until someone in the office approves it, so a truck never rolls to a job the customer thinks is cancelled. See Let customers move or cancel their own appointment.