Design your notification emails

Every email goes out in your branded frame: your logo, colours and footer. A simple message puts the message text inside that frame. A designed email lets you lay it out yourself.

Design one email

1. Open Setup → Notifications, find the event (for example En route) and choose Edit.
2. Under Email format, choose Designed email. The email designer opens with a ready-made layout for that message.
3. Click any part of the email to change it in the panel on the right. Drag blocks from the left onto the email, or drag the handle on a block to move it. Undo works for everything.
4. On the Email tab, set the subject and the preview text (the grey line after the subject in the inbox). Pick a different starting point under Templates, or write a sentence under Describe it and let AI draft it.
5. Use Phone to see it on a small screen and Preview for the exact email. Send a test to your own inbox, then choose Save & apply.

Blocks include headings, text with bold, links and lists, buttons, pictures, a details table, a highlighted note, a big ETA banner, a technician card with their photo and name, two columns that stack on phones, and your social links. Fill-ins like the customer's first name and the arrival time are added with Insert.

One look for every email

The Theme tab (also on Channels → Email look) sets your logo, brand colour, header style, font, corners, button shape, background and social links. It applies to every email your company sends, designed or simple. Pale brand colours automatically get dark buttons so they stay readable.

Logos should be PNG or JPG: Gmail and Outlook don't show SVG images.