Check whether a message was sent
The Delivery Log under Setup → Notifications lists every text, email, app alert and webhook, with its status.
Last updated October 17, 2026
Open Setup → Notifications and choose the Delivery Log tab. Each row shows when it went, the milestone, who it was for, the channel (in-app, email, SMS or webhook), the address or number, and the status:
- sent: handed to the email or text provider.
- failed: the provider refused it, often a wrong number or a bad email address.
- skipped: text messaging isn't set up for your account yet.
Messages held back by quiet hours or a master switch don't appear here, because nothing was sent. If a message shows as sent but the customer says it never arrived, see A customer didn't get their text or email.