The address won't autocomplete, or the job's pin is in the wrong place

The address field on the job form suggests matches as you type ("Start typing an address…"). Pick the right one from the list; that's what places the pin and feeds distance into suggestions and the customer's ETA.

• You typed the whole address and didn't pick a suggestion. ArrivePing locates it after you save. That usually works, but if the address can't be found the job still saves and its pin can be far from the real place, so nearest-tech suggestions and ETAs will be off. Open the job, choose Edit Job, retype the address and pick it from the list.
• "Address is outside all active service zones". The address is real but outside the zones you've drawn. Widen the zone under Setup → Service Zones, or take the job by hand. See Service zones.
• A rural or new address that no map knows. Use the nearest address the suggestions do find, and put the exact directions in the job's Staff Notes to Driver field, which the technician sees and the customer doesn't.

There's no pin-drop or manual coordinates on the job form yet. If a particular address keeps failing, email it to [email protected] and we'll look at why.