The app crashes or won't open
Update iOS and the app, restart the phone, then reinstall — your data lives on the server, not the phone.
Last updated October 16, 2026
- Update ArrivePing from the App Store and make sure iOS is current.
- Restart the phone.
- Delete and reinstall the app, then sign in again. Nothing is lost: jobs, photos and notes are stored on the server as soon as they upload.
- Still crashing? Email [email protected] with your phone model, iOS version and what you tapped just before the crash. A screen recording helps enormously.