Add a dispatcher, manager or project manager
Office users are added under People → Technicians & Managers → Internal Team. Each one beyond the included dispatcher is a licence priced like a driver.
Last updated October 18, 2026
- Open People → Technicians & Managers and choose the Internal Team tab.
- Choose New Employee. Enter their name, email and phone, and pick a role: Dispatcher, Manager or Project Manager. An admin can also make another Admin. What each role can do is in User roles and what each can do.
- They get a welcome email, in your company's name, with a link to set their password and sign in on the web. If it didn't arrive, open their profile and choose Email a sign-in link.
Your plan includes one dispatcher licence. Each further office user is a licence priced exactly like a driver, whatever their role; see How ArrivePing is priced. Deactivating someone frees the licence and keeps their history.
Office staff who also do field work can be given jobs too: open Setup → Settings → Company and look for Who can be assigned jobs. They keep their office account and also appear in the technician list.