AI & operations
The AI Adoption Gap: Why 75% of Field Service Companies Are Falling Behind
Only about a quarter of residential contractors use AI. What the 2026 surveys show about the adoption gap, its cost, and where automation helps field teams.
Where AI genuinely helps field service operations, and where it doesn't.
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Only about a quarter of residential contractors use AI. What the 2026 surveys show about the adoption gap, its cost, and where automation helps field teams.

Most construction firms still use little or no AI. What RICS, BCG and Deloitte data show about the gap, and why scheduling and client updates come first.

What the data says about AI in field service, why missed calls cost trades more than they think, and how pairing AI with human follow-up drives growth.
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